Systems, Security, Service and Process Management

Introduction

As companies decentralize operations and extend their reach worldwide via the Web, the challenge of maintaining and managing desktops and servers becomes ever more critical and complex. The drive for increased business efficiency and the growth of virus attacks and other security threats also focus attention on protecting desktops and keeping users as productive as possible.

Enterprises can choose from a number of point product solutions to handle discrete systems and security management functions, such as patch management, software distribution, and inventory management. Increasingly, though, organizations want to deploy an integrated management suite that performs required management functions without the hassle of buying, integrating and training on additional point products when new needs arise. An integrated management suite also gives companies the benefits of centralized control and the simplicity and efficiency of a single console, architecture, and database.

The management challenge

IT administrators want systems, security, service and process management solutions that simplify how their enterprise manages desktops, servers, mobile devices, service delivery and processes. They want a management platform to help:

• Increase productivity and uptime with simple, proactive ways to manage systems, security, services, and processes.
• Realize reduced costs and training needs by managing and protecting systems from a single console.
• Increase efficiency with process management and service management solutions that can be integrated with existing systems and security management solutions.
• Gain clarity and control over heterogeneous IT environment with a single solution for managing multiple platforms.
• Maximize cost-efficiencies by effectively leveraging existing investments in technologies, operating systems and hardware platforms.

A single systems and security management console

Your enterprise is faced with the pain of maintaining security and compliance while keeping pace with regulatory and technological changes. Your IT staff has to constantly manage new security threats and patches, updates, and innovations. And your business' success depends on the ability to establish and maintain control in the face of constant change.

Your IT administrators want a single management platform that helps increase efficiency and save time by providing anytime, anywhere control over the desktops, notebooks, servers and mobile devices in your complex networked environment.

LANDesk® Management Suite provides a complete hardware and software management solution for all your systems and users and helps you:

• Reduce costs and the demands on help desk resources with tools that help you securely and easily support users in any networked environment.
• Protect user productivity and reduce resource needs by easily keeping up with patches and updates and maintaining system-level security.
• Save time and network bandwidth with patented, ultra efficient and fault-tolerant software distribution technologies.
• Decrease software licensing costs and quickly respond to audits with comprehensive software license monitoring capabilities.
• Increase efficiency and save time by easily migrating users and their profiles to new operating systems.

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Endpoint security management

Data security is one of the most-pressing concerns of enterprises today. Increases in malicious attacks from infected computers connecting to the network and connected computers becoming infected combine with data loss from spyware and other malware along with outright data theft to put critical business data and your enterprise itself at risk. Network-based security is a must, but truly effective security starts at the individual device level with secure configuration and access policies, and the technologies you need to maintain them.

LANDesk® Security Suite lets you minimize network downtime, reduce help desk costs, secure critical data and user productivity and strengthen your efforts to comply with security policies by proactively protecting against malicious attacks at the endpoint, and from a single console. With its built-in LANDesk® Trusted Access™ technology, you can also identify and quarantine outdated and unpatched computers and fix them before they access your network, so problems don't have a chance to happen and don't require time or money to fix. LANDesk Security Suite also helps you:

• Reinforce your efforts to comply with security policies by proactively identifying and automatically remediating potential configuration threats.
• Save time and reduce resource needs by automating remediation with security rules, policies and frequent compliance scanning.
• Protect systems and critical data with active control over communication, data port and media drive access.
• Easily align IT operations with corporate security policies by setting a security policy once that ensures desktops across the network are protected and compliant.
• Increase efficiency and save infrastructure costs with a strong, efficient patch management process.
• Demonstrate return on your investment in security initiatives with detailed historical reports.

LANDesk also offers LANDesk® Antivirus that can be used with LANDesk Security Suite and/or LANDesk® Management Suite for complete enterprise-ready virus protection and rootkit detection from the same console you use for systems and security management.

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Server availability and performance

Your business depends on the strength of your information services infrastructure for maintaining its competitive advantage and optimizing revenue and agility. While it’s impossible to guarantee 100% server uptime, with the right server management solution, you can substantially reduce downtime.

To maintain high server performance, your IT administrator needs access to top levels of insight and control with minimal intrusion on the server operating environment. Your administrator needs a tool that provides server management capabilities from simple information gathering to extended performance analysis, security, and configuration control.

LANDesk® Server Manager lets your enterprise’s IT team instantly assess server status and keep your servers available and running at high performance levels using a single agent, console, database and architecture. You access a solution that helps you and your IT team:

• Save time by proactively planning for capacity and upgrades and accessing usable data through log consolidation, grouping and software license monitoring.
• Remain in control of the patch management process with user-defined degrees of automation.
• Gain immediate return on your investment with intuitive alert, agent and dashboard configurations that provide immediate value.
• Improve customer satisfaction and better meet company service levels with broad platform support.
• Maintain high server performance with access to high levels of insight and control with minimal intrusion on the server operating environment.

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Process management

Change is one of the few constants in business today. It happens all day, every day. And how effectively your enterprise manages change can determine whether your business flourishes or founders. You can try and work out the process of change manually, or you can implement a solution that lets you automate business processes and helps keep your IT services in constant alignment with the needs of your enterprise. Such a solution can give you the agility to easily make constant improvements and more.

Process management deployment enables your IT team to begin implementing Information Technology Infrastructure Library (ITIL) service management practices that can help improve the productivity of your users and your IT staff, increase your ability to adapt to frequent changes and reduce your IT costs.

LANDesk® Process Manager is an easy-to-use, scalable solution that enables your enterprise to improve IT and business processes, one that can help your enterprise:

• Save time and improve productivity by improving and refining business processes.
• Improve governance with visibility into business processes and operations.
• Reduce costs by easily managing process execution and the people involved.
• Reduce risks with the agility to quickly respond to changing business conditions

LANDesk Process Manager works as a stand-alone process management solution and includes LANDesk® systems and security management actions to let you quickly build and execute LANDesk® solution-specific processes, such as scanning for vulnerabilities and more.

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Service management

Critical to your enterprise’s success is your ability to quickly, easily and efficiently resolve service requests—whether from your own employees or your customers. And having visibility and understanding of what’s happening, where things are and how quickly and effectively issues are being resolved, are essential to keeping your enterprise productive and competitive.

LANDesk® Service Desk is a next-generation consolidated service desk (CSD) solution and graphical business application that empowers your enterprise to deliver outstanding support services. Its process-driven incident management, role-based privilege sets, automatic actions, assignment, service levels and escalation empower both your internal IT support staff and external customer service teams. Your enterprise gains the power to deliver support services using a range of convenient interfaces along with a simple, effective way to introduce and maintain Information Technology Infrastructure Library (ITIL) best practices.

Use LANDesk® Service Desk to help your enterprise:

• Get to resolution more quickly by improving service provisioning with access to all the fundamental functions you expect from a world-class service desk solution.
• Improve efficiency and enable faster incident resolution by quickly and easily defining and following multiple support procedures.
• Empower end users and/or customers to proactively participate in resolving support issues by giving them easy, real-time access to log an issue and see the progress of their issue and steps they need to take.
• Ensure visibility and understanding of responsibilities, status and effectiveness by providing relevant information to each user in a simple, tailored manner.
• Have complete control over defining varying levels of support in order to align your business needs with your service and support needs.

Use LANDesk Service Desk alone or along with LANDesk® Process Manager, LANDesk® Managment Suite and other LANDesk® solutions to help take some of the complexity out of achieving IT best practices.

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